Frequently Asked Question

Are merchants required to meet PCI DSS Requirement 12.9?

PCI DSS Requirement 12.9 applies only if the entity being assessed is a service provider.  Merchants and other entities that use service providers should review PCI DSS Requirement 12.8 and its sub-requirements, as this is where the controls for managing service provider relationships are defined.  Requirement 12.9 provides a corresponding control for service providers to support their customers' need to meet Requirement 12.8.2. 

Requirement 12.9 therefore does not apply to merchants, and should be marked "N/A" for a merchant's PCI DSS assessment.
Originally published: June 2014
Article Number: 1277

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