Frequently Asked Question

How do I contact the payment card brands?

Contact the applicable payment brands and/or acquirer (merchant bank) for more information about PCI compliance programs.
 
Contact details for the PCI SSC Participating Payment Brands are provided below:

 
American Express                                                                                              
Discover                                                                                                              
JCB                                                                                                                      
Mastercard                                                                                                          
 
    Website: http://www.mastercard.com/sdp
    Email: sdp@mastercard.com
 

 
UnionPay                                                                                                            

     Website: http://unionpayintl.com/en/
     Email: risk@unionpayintl.com      


 
Visa                                                                                                                      
 
Asia Pacific
For Merchant Requirements
     Website: https://www.visa.com.sg/support/small-business/security-compliance.html
     Email: vpssais@visa.com

For Service Provider Requirements
     Website: https://www.visa.com.sg/partner-with-us/pci-dss-compliance-information.html
     Email: pciagents@visa.com

Canada and the U.S.
    Website: http://www.visa.com/cisp
    Email: cisp@visa.com

Central Europe, Middle East, & Africa
    Website: http://www.visa.com/cisp
    Email: pcicemea@visa.com

Europe
     Website: http://www.visaeurope.com/ais
     Email: datasecuritystandards@visa.com - for member and merchant requirements    
     Email: pcidsseurope@visa.com - for service provider requirements

Latin America and the Caribbean
    Website: http://www.visa.com/cisp
    Email: aislac@visa.com

Visa PIN Security Program
   Website: http://www.visa.com/pin
______________________________________________________________
 
For information about PCI SSC Affiliate Members, please refer to the
following link: https://www.pcisecuritystandards.org/get_involved/affiliate_members.php


 
January 2024
Article Number: 1142