Frequently Asked Question
Can PFIs provide reports to their clients before sending the report to the affected payment brands?
Appendix A of the PFI Program Guide describes the provisions PFI Companies must include in their contracts to support the report delivery requirements. Appendix C: Impacted Entities should be broken out into separate lists for each acquirer (if more than one acquirer is involved), with a complete “master list” provided to each affected payment brand.
The judgements, conclusions, and findings in PFI reports must be based solely on the factual evidence obtained during the investigation and reflect the independent judgement, findings, and conclusion of the PFI company. If an amendment is required to a Final PFI Report post-issue, for example to correct a factual error or omission, the amendment must be clearly evidenced in the Table of Changes in the revised report and the report version number incremented appropriately.