Frequently Asked Question
Can PFIs provide reports to their clients before sending the report to the affected payment brands?
No. It is not acceptable for reports (draft or final) to be issued to clients, acquirers, issuers, or other parties for review/amendment before being sent to payment brands and/or acquirers. PCI Forensic Investigators (PFIs) are obliged under the terms of the PFI Program Guide to provide Preliminary Incident Response Reports and Final PFI Reports to their client, each affected payment brand, and their client's affected acquirer(s). The reports must be sent to all parties (clients, affected payment brands and all affected acquirer(s) identified in Appendix C of the Final PFI Report) at the same time.
Appendix A of the PFI Program Guide describes the provisions PFI Companies must include in their contracts to support the report delivery requirements. Appendix C: Impacted Entities should be broken out into separate lists for each acquirer (if more than one acquirer is involved), with a complete ?master list? provided to each affected payment brand.
The judgements, conclusions, and findings in PFI reports must be based solely on the factual evidence obtained during the investigation and reflect the independent judgement, findings, and conclusion of the PFI company. If an amendment is required to a Final PFI Report post-issue, for example to correct a factual error or omission, the amendment must be clearly evidenced in the Table of Changes in the revised report and the report version number incremented appropriately.
Appendix A of the PFI Program Guide describes the provisions PFI Companies must include in their contracts to support the report delivery requirements. Appendix C: Impacted Entities should be broken out into separate lists for each acquirer (if more than one acquirer is involved), with a complete ?master list? provided to each affected payment brand.
The judgements, conclusions, and findings in PFI reports must be based solely on the factual evidence obtained during the investigation and reflect the independent judgement, findings, and conclusion of the PFI company. If an amendment is required to a Final PFI Report post-issue, for example to correct a factual error or omission, the amendment must be clearly evidenced in the Table of Changes in the revised report and the report version number incremented appropriately.
Last updated: November 2021
Originally published: September 2017
Originally published: September 2017
Article Number: 1451
Related
-
What evidence is a TPSP expected to provide to customers to demonstrate PCI DSS compliance?
-
Does PCI SSC consider guidance from other standards organizations when making updates to PCI standards?
-
If an organization provides software or functionality that runs on a consumer's device (for example, smartphones, tablets, or laptops) and is used to accept payment account data, can the organization store card verification codes for those consumers?
Featured FAQ Articles
Featured
-
Do PCI DSS requirements for keyed cryptographic hashing apply to previously hashed PANs?
-
Is the PCI DSS Attestation of Compliance intended to be shared?
-
How does an entity report the results of a PCI DSS assessment for new requirements that are noted in PCI DSS as best practices until a future date?
-
Where do I direct questions about complying with PCI standards?
-
Can SAQ eligibility criteria be used for determining applicability of PCI DSS requirements for assessments documented in a Report on Compliance?
Most Popular
-
What evidence is a TPSP expected to provide to customers to demonstrate PCI DSS compliance?
-
Does PCI SSC consider guidance from other standards organizations when making updates to PCI standards?
-
If an organization provides software or functionality that runs on a consumer's device (for example, smartphones, tablets, or laptops) and is used to accept payment account data, can the organization store card verification codes for those consumers?
-
Do PCI DSS requirements for keyed cryptographic hashing apply to previously hashed PANs?
-
Can a compensating control be used for requirements with a periodic or defined frequency, where an entity did not perform the activity within the required timeframe?
Most Recently Updated
-
How does encrypted cardholder data impact PCI DSS scope for third-party service providers?
-
Does PCI SSC provide a list of PCI DSS-compliant third-party service providers?
-
How does encrypted cardholder data impact PCI DSS scope?
-
What effect does the use of a PCI-listed P2PE solution have on a merchant's PCI DSS validation?
-
Are Mobile Payments on COTS (MPoC)™ solutions, Software-based PIN Entry on COTS (SPoC)™ solutions, or Contactless Payments on COTS (CPoC™) solutions eligible for a P2PE Solution approval?