Frequently Asked Question
Are OEMs and/or hardware/software resellers subject to PCI DSS Requirements 12.8 and 12.9?
Original equipment manufacturers (OEMs) and equipment resellers may provision equipment initially for the CDE, but once the equipment has been provisioned, they may no longer be involved in the day-to-day operation of the product. If the OEM simply provides a product and is not involved in its operation or maintenance, they would not be expected to implement agreements for the purposes of meeting Requirements 12.8 and 12.9.
However, if the OEM or reseller also provides additional ongoing services—such as supporting the ongoing operation of the equipment or software—or has access to their customer's CDE, then the agreements described in 12.8 and 12.9 would be applicable for the services being offered.
Refer to PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms for definition of Service Providers.
However, if the OEM or reseller also provides additional ongoing services—such as supporting the ongoing operation of the equipment or software—or has access to their customer's CDE, then the agreements described in 12.8 and 12.9 would be applicable for the services being offered.
Refer to PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms for definition of Service Providers.
Article Number: 1427
