Senior Fraud Business Analyst

Metrolinx
corporate strategy

Employee Status: Regular
Bargaining Unit: Non-Union
Pay Range: $$88,758.00- $$120,634.00
Location: 20 Bay St. #600, Toronto, ON M5J 2W3, Canada
Closing Date: 12-May-2024

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

Our Payments division, Risk, Compliance and Practice (RCP) is seeking a Senior Fraud Business Analyst, to support in further maturing the division’s fraud risk management (FRM) program, with a focus on governance, strategy, prevention, detection, monitoring, and continuous improvements.

What will I be doing?

• Development and implementation of key fraud risk management processes, procedures and documentation to prevent, detect, monitor, investigate, and provide recommendations on fraud across Payments (PRESTO).
• Supports the fraud risk reporting process to the Payments (PRESTO) Leadership Team, Fraud Steering Committee, Senior Management Team and Payments (PRESTO) Committee – this includes summarized updates around the division’s KPI’s, fraud management deliverables, and fraud incidents, along with the preparing of meeting logistics (e.g., agenda, minutes).
• Leveraging fraud expertise, research and industry best practices, conducts holistic end-to-end Fraud Risk Assessments for new products or services offered by the Payments (PRESTO) Division to identify potential fraud control gaps and provides corrective recommendations to the fraud product owner to implement.
• Acts quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Solutions for fraud risk management tools to enhance efficiency and effectiveness in fraud risk management activities.
• Responsible for the identification, enhancement, and tracking of key performance indicators for fraud risk management and performs annually/quarterly threshold analyses and regular data analytics with associated tracking & reporting.
• Develops a proactive, independent, balanced fraud risk awareness culture within the organization to highlight and communicate the importance of fraud prevention with goal of preventing fraud and minimizing reputational risks for Metrolinx. This includes awareness campaigns and training to key stakeholders, along with maintenance of an intranet portal.
• Ongoing relationship building with key internal and external stakeholders (including card brands, issuers, acquirer, transit partners)
• Supports fraud investigations, within the established department KPI’s, by conducting a thorough review of account and transactional information in respect to the referred case, summarizing the referential information in the case management tools.
• Routinely maintains fraud risk register, ensures all risks have associated preventative and detective controls in place, and the controls are operating effectively.
• Conducts business acceptance testing and user acceptance testing to ensure fraud requirements and associated detective controls are implemented correctly.
• Performs routine operational processes to support fraud monitoring and detection activities, including quality assurance to ensure continuous improvement of the division’s fraud risk management program.
• Acts as a technical fraud liaison and develops the organization’s overall internal capability around fraud risk management.

What skills & qualifications do I need?

• Completion of a University degree in Business Administration, Finance, Accounting, Economics, Mathematics, Computer Science, Criminology or a related discipline – or a combination of education, training and experience deemed equivalent.
• Demonstrated years of experience as a Fraud Analyst or Specialist in Fraud management and experience with fraud management governance (Policies, Procedures, KPI’s, Reporting), Fraud Risk Assessments, and Fraud Investigations
• Certifications such as CFE (ACFE), PCI (ASIS), CFI or CFCI (IAFCI) is an asset.
• Exceptional knowledge of fraud risk management policies, principles, procedures and industry best practices and emerging trends (especially within payments, transit and/or e-commerce)
• Critical thinker with excellent analytical and problem-solving skills to identify gaps and opportunities and make recommendations for improvement of policies, processes, practices, and governance.
• Excellent writing skills and attention to detail related to accuracy and visual experience for presentations, reports, and fraud risk management documentation.
• Strong interpersonal, and oral/written/presentation skills to interact with groups across all levels of the organization to communicate program development and fraud risk concerns.
• Demonstrated stakeholder management skills, with a superior ability to drive desired changes and actions through the use of positive influence.
• Strong organizational and multi-tasking skills, with the ability to meet deadlines and successfully thrive in a fast-paced environment with minimal support.
• Advanced level proficiency in MS Office Suite (Excel, PowerPoint, Word, Visio, Teams, Outlook, etc.)
• Working knowledge of SQL is an asset.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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