Payments (PRESTO) Strategy Manager

Metrolinx
corporate strategy

Employee Status: Regular
Bargaining Unit: Non-Union
Pay Range: $115,263 – $158,230
Location: 20 Bay St, Toronto
Closing Date: 22-Mar-2024

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO is one of the top three integrated fare payments and collection systems in North America, collecting over $2.5 billion in fares annually and supporting 67 million boardings per month (pre-pandemic) across 11 transit agencies. Last year, the focus for PRESTO centered on continuing to implement new ways to pay for customers including PRESTO contactless credit, Interac debit and PRESTO in Mobile Wallet across transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support policy needs and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

As a Strategy Manager, reporting directly to the Senior Manager, Strategic Planning and Engagement, the position develops and executes PRESTO strategy and business planning including KPI development and monitoring; leads advisory and strategic projects, maintains market intelligence for the business and contributes to corporate and stakeholder reporting.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

What will I be doing?

• Leads development of Payments (PRESTO) Division Enterprise Strategy (2025 Divisional Transformation Plan).
• Lead advisory and special projects by acting as internal consultant to provide value-added support to the business where there is a need for analysis, structure and strategic thinking.
• Drives an integrated business planning cycle.
• Develops and maintains KPIs to measure effectiveness of strategic initiatives.
• Develops and manages high quality materials to track progress against strategy, support Chief Payments Officer, corporate, and board needs including monthly Festival and KPI Reports, and the Payments (PRESTO) Enterprise Roadmap.
• Maintain strong market intelligence related to strategic trends, opportunities and threats. Analyzes and summarizes marketing data, writes summary reports, and provides insights and actionable recommendations based on research to senior management.
• Leads and facilitates Payments PRESTO Leadership Team in strategy development, business planning and strategic decision-making.
• Collaborates with internal and external stakeholders to align strategy and direction with corporate and divisional approaches, systems, information and support.
• Identifies new business opportunities and recommends strategic initiatives within and outside existing market segments.
• Reports on performance against strategic priorities, objectives, and goals.
• Manages a team of professional direct reports as well as functional management of other internal staff and cross functional teams, and communications to facilitate projects and ensure timely delivery to clients and stakeholders.
• Oversees, strategy and business plan execution, and provides ongoing strategic guidance to senior management, as well as monitoring and strategically responding to resulting performance metrics and incorporating lessons learned.
• Cultivates a team and corporate culture that promotes Metrolinx’s values and leadership competences.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business, Finance, Accounting, or a related discipline – or a combination of education, training and experience deemed equivalent; MBA an asset.
• Demonstrated progressive experience in corporate strategy or consulting – preferably in one of the following fields: payments, transit, consumer loyalty or financial technology.
• Ability to communicate abstract ideas clearly and independently manage complex project objectives.
• Extensive knowledge of strategy development methodologies and best practices.
• Proven track record of effectively developing, implementing and monitoring complex business strategies.
• Extensive knowledge of and ability to manage statistical analysis and financial modeling.
• Strong analytical skills, project management skills, attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Expert in Microsoft Office Excel, PowerPoint and Word.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

To apply for this position, please submit your resume online through the Current Opportunities page.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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