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Director, Program Quality
As Director of Program Quality, Ms. Cumberland is responsible for the supervision of quality across the PCI SSC’s Programs Portfolio and will work to calibrate quality across the organization. Ms. Cumberland joined the Council in 2011, most recently serving as Director, Program Operations. She previously served as Director, Assessor Quality Management (AQM) Programs, where she led the administration and ongoing operations of the quality management approach for PCI SSC’s Programs, including the Qualified Security Assessor (QSA) Program.
Prior to her work with the AQM team, Ms. Cumberland has held positions in quality assurance in the payment security industry, public education, management, and retail banking.
Ms. Cumberland is a graduate of the University of Houston and is a PCI Professional (PCIP), an American Society of Quality (ASQ) Certified Quality Improvement Associate (CQIA), and an ISC2 CISSP